Some people genuinely don’t realize the delivery person doesn’t get paid much. I didn’t even know for the longest time that the “delivery fee” apparently does not go to the driver. That’s an issue with DoorDash and similar apps’ messaging to the users. My tips have gone up since I learned that the delivery fee is apparently not for the delivery person. It’s not always malice on the customer’s part though. Sometimes it’s genuine misunderstanding.
I don’t think going phoneless would be a great idea because emergencies happen and people need to communicate but society would probably be better if kids weren’t glued to smartphone apps and social media from a young age. The smart watch or dumb phone idea makes sense to me though.