• owenfromcanada@lemmy.world
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    1 month ago

    It depends on their window.

    If they include call volume data back to the Neolithic period in their calculations, then yes, call volumes are higher than average (the average being 0.001 calls per century, rounding up).

    Pretty sure that’s how they do the math.

    • hemko@lemmy.dbzer0.com
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      1 month ago

      Or just let’s assume the phones are open 8 hours a day, 5 days a week. The average call volume would be drastically lower than during business hours

    • then_three_more@lemmy.world
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      1 month ago

      They’d just need to include the call volume for when they’re closed. Open 9-5 but take the average over a whole 24 hour day.