I found their laptops to be potato quality and their support to be less than helpful tbh. I really wish it was different because I love the concept, but quality is not there yet.
I got a laptop back in 2018, and it shipped really fast. It’s not my daily driver, but it works well when I’m on the road, and the battery life is pretty good. Granted, I replaced the OS with a distro I prefer and customized the hell out of it, so that might contribute to my experience. Tbh, I was pretty impressed with it (still am), and I was going to buy a Librem 5 when they came out. I wanted to wait and not just throw money at them because I didn’t want to get burned. After all the horror stories and crap reviews, I passed on that and won’t touch the company with a 10 foot pole, and I thank past me for not throwing money at them.
I think that the company started with noble intentions and made a decent product at first, but they got in way over their heads and now they’re floundering.
I gave $20 to the friendly wino who lives in the dumpster down my street. He’s reported a income growth of 1000% for today.
It’s just a shame there was all the allegations of them not honouring refunds. They would have to work very hard for me to even buy one of their products and I was originally quite keen. Pinephone delivered what I ordered. I would have much more trust for them.
I asked for a refund when they kept delaying shipment of my Librem 5. I was simply denied and that was it. They told me I could still choose to receive the phone, but I don’t want it since it’s a bad, practically useless product now.
I reported them in my country for it.
Do a chargeback on your card
I think that’s an american thing. Besides, that money is long gone since I made the purchase several years ago.
Allegations are real. It took them about a year to give me mine, and I only got ~60% back
A shady company that I had to fight tooth and nail to get my money back after literal years of false promises and moving goal posts. They’ve burned any respected reputation they had.
You managed to get your money back?! How?
Made a complaint to the California Dept of Consumer Affairs. I used the way back machine to show at the I purchased the phone, their policy was “full refund, no questions asked” which they silently changed a few years later and then hide behind as an excuse to deny refunds. Turns out that’s illegal.
I mean of course, they never shipped big parts of their orders but got the money anyways.
That company is fucked up completely.
