ylai@lemmy.ml to Not The Onion@lemmy.worldEnglish · 9 months agoAir Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actionswww.theregister.comexternal-linkmessage-square6fedilinkarrow-up11arrow-down10
arrow-up11arrow-down1external-linkAir Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actionswww.theregister.comylai@lemmy.ml to Not The Onion@lemmy.worldEnglish · 9 months agomessage-square6fedilink
minus-squareSon_of_dad@lemmy.worldlinkfedilinkEnglisharrow-up0·9 months agoWhy would air Canada even fight this? He got a couple hundred bucks and they paid at least 50k in lawyer fees to fight paying those. They could have just given him the cost of the lawyer’s fees and be done with it
minus-squareanarchrist@lemmy.dbzer0.comlinkfedilinkEnglisharrow-up0·9 months agoBecause now they have to stop using the chatbot or take on the liability of having to pay out whenever it fucks up.
minus-squaretryptaminev 🇵🇸 🇺🇦 🇪🇺@feddit.delinkfedilinkEnglisharrow-up0·9 months agoWhich is fascinating, that they themselves thought there was any doubt about it, or they could argue such a doubt. This is the same like arguing “It wasn’t me who shot the mailmen dead. It was my automated home self defense system”
Why would air Canada even fight this? He got a couple hundred bucks and they paid at least 50k in lawyer fees to fight paying those. They could have just given him the cost of the lawyer’s fees and be done with it
Because now they have to stop using the chatbot or take on the liability of having to pay out whenever it fucks up.
Which is fascinating, that they themselves thought there was any doubt about it, or they could argue such a doubt.
This is the same like arguing “It wasn’t me who shot the mailmen dead. It was my automated home self defense system”