- cross-posted to:
- technology@lemmy.world
- cross-posted to:
- technology@lemmy.world
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I don’t recognize these pain points. I always use the self checkout and it’s usually quick and painless. My experience is.
Edit: seems I made the assumption that everyone uses wireless scanner handles.
- When we enter the store we scan the ID to get a wireless scanner handle.
- Collect your wares, scan with the handle, placing them directly into the bags along the way.
- Put the handle back and blip your membership id (card or qr code on phone) again to start the checkout.
- Blip your payment card.
- Walk out
Every once in a while I get caught in a random check, which is kind of a pain, but it’s so infrequent that it is acceptable.
Is this not how it usually works?
Ok now I am curious where you live that you have to provide ID to shop. Here in the US we scan the items and then swipe our payment card, the ID is only used to check your age for tobacco and alcohol purchases which can’t be sold to minors. An employee has to come look at the ID to make sure a minor hasn’t borrowed someone else’s, so it doesn’t even get scanned. Employees just swipe their work badge and confirm that they checked your age.
As for the pain, a lot of self checkout systems have very limited space and can be awkward to run all your items through. Manned stations have the conveyor so you can unload multiple items from your cart at a time to be scanned. They also have more end space so you can have room to bag everything if you are doing a big shopping trip.
They let me avoid human interaction if I choose, AND they’ve hurt these big retailers while showing them the value of giving people more shifts/hours?
Spectacular success if you ask me! It would be fun to have worked on this tech and then see it helping others by failing or being sabotaged, lol. That’s not a feeling you usually expect when you launch a product.
They let me avoid human interaction if I choose
Not even that, really. There’s always a cashier or two who needs to hover over my shoulder to check an eye or protect against shoplifting or help with a malfunctioning device. The change is in their role. Cashiers are no longer helpfully bagging your groceries, they’re just functioning as underpaid rent-a-cops.
It would be fun to have worked on this tech and then see it helping others by failing or being sabotaged, lol.
The original check-out lanes were already incredibly efficient. Self-checkout is comparatively clunky and time-consuming, which is why you’re encouraged to use lanes for more than 15 items.
I wouldn’t call it particularly helpful, even from a labor standpoint. Everyone is functionally more miserable than they were ten years ago. What we’ve got with this technology is a sunk cost that businesses are loathe to write off as a failure.
In my country, it’s a huge success. People love it at the point that even Aldi and Lidl implemented the system.
But, the huge difference with the US is cultural. People coming here from abroad have a hard time to make local friends. It can take up to 10 years to make one.
My guess is that people love the lack of social contact more than self checkout itself.
If you are talking about Germany, yes. I recently (3 years) moved to Germany and I love the tech. I can avoid having contact with the rude people that usually work at the tills.
It’s south where people are even less open to contact.
Sounds like low trust society issues to be honest. I only see those systems expanding in Switzerland, and they never use annoying scales or complain about unexpected items, because there aren’t even any sensors for that.
I avoid places where self checkout isn’t available. And, it’s not just me. I stopped counting how many time the cashier is jobless and the self checkout area is full.
To be fair, anything that allows a Swiss person to avoid small talk will be overwhelming popular.
Am… am I swiss?
All of Lemmy is Swiss apparently
My guess is that we are half of the population on lemmy.
Fuck this bullshit article.
I fucking love self service. I don’t want to deal with people.
Just let me buy my stuff and get out. I don’t want or need small talk.
I want the disgusting supermarket shop to be as cold and sterile as possible.
I bring my own bag. I’d Honestly rather just scan everything as I go. And just pay as I walk out.
Current system is stupid. Walk around shop picking things up. Then take everything out and rebag
small talk? If you start small talk in Germany, the cashier will probably be confused…
Note to self. Move to Germany.
To do list
Learn German. Get a German job
Cheap ass rent control. C’mon.
Bratwurst. Kick on
When interacting with the bus driver, make sure to say only “Hallo” when you step in. Technically, this is even optional and only 33% do that.
When leaving the bus, don’t say anything. It’d be weird.
And under no circumstances, talk to them between entering and leaving.
The only legitimate way to talk to them is when the bus stopped, you and the driver are both outside and he or she approaches you first.
Nah, when you are on a late night run on an (almost, max. 2 pax) empty bus, especially the last run, especially in shitty weather, it’s appropriate to say “Nacht” when you leave.
You form a special bond then and there. The driver is your hero who brings you home in the most shittiest shift.
What are they talking about, self checkouts are great. It makes the shopping experience more fair for those with fewer items
Having express self-checkoit is great. The Kroger near me went full-self-checkout. They have large kiosks that mimmic the traditional checkout belt kiosks, except the customer scans at the head of the belt and the items move into the bagging area.
If you have a full cart, you scan all the items, checkout, walk to the end of the belt, and bag all of your items. Takes twice as long as bagging while a cashier scans (for solo shoppers), and because of the automatic belt the next customer cannot start scanning until you finish bagging, or their items will join the pile of your items.
It effectively destroys all parallelism is the process (bagging while scanning, customers pre-loading their items with a divider while the prior customer is still being serviced), and with zero human operated checkouts running you get no choice
If you have a full cart, you scan all the items, checkout, walk to the end of the belt, and bag all of your items.
Okay? But there’s no cost savings on my end and I don’t have all the codes memorized, so it takes longer than if a dedicated employee handled it.
with zero human operated checkouts running you get no choice
The humans are still there, though. They’re hovering over your shoulder to make you did the job right and you’re not buying booze under-aged and you didn’t steal anything. All the business has done is off-load the manual labor onto the customer and slowed down the checkout process as a result.
Got a dozen cans of soup. Scanned ten cans of soup. Got two pounds of bulk pine nuts ($34.99/lb). Paid for two pounds of bulk barley ($2.49/lb). Etc.
“One thing that we have learned is that piracy is not a pricing issue. It’s a service issue" – Gabe Newell
Oh come on, really?
Don’t get me wrong, I don’t care about some big chain losing some money, for me it’s a matter of principle to not fuck with the system unless really needed.
Two cans of soup, I don’t care. But pine nuts? Cheating the system for some “luxury” goods and not some essentials is pretty low.It depends on the country, but in the US I see nothing wrong with this. Wage disparity is so high here that taking items from a store owned by billionaires doesn’t feel like much of a crime. I wouldnt do it, personally, unless I was less well off financially, but I am most definitely not going to judge someone else for doing it.
I mean I could understand (but not necessarily approve) if it would be a few everyday groceries here and there. But pine nuts? 2 lbs? Sorry, but that’s just ridiculous.
I can completely understand if people have to steal food to make ends meet. It’s a tragedy that they have to do it, but it’s the system’s fault and not theirs.
But OP doesn’t seem to fit into that category.
Corporate is cheating the system just to save a few bucks in wages. I see it as OP balancing the books.
I would have been more understanding if it was always on the level of two extra cans of soup or comparable.
But 2 lbs of pine nuts is not balancing the scales, that’s abusing the system.
Love self Checkout, but if I can’t pay cash I’m not using it. And sadly they’re all card only here …
