• Pantherina@feddit.de
    0·
    1 year ago

    Yo I have a story for you.

    I have a damn Thinkpad T495, so not thaat old, but “oUT oF WaRrAnTy”.

    I need Windows for work stuff, so I tried installing it and that shit misses drivers. Downloaded .exe drivers and put them to a seperate USB stick (after giving up the wish to include them in the ISO).

    But supposedly these drivers are installers and not direct executables, and I have no idea of Windows. So well… contacted their support.

    First, if its not a hardware problem it doesnt exist. Did the typical thing, click through the “Oh maybe its a problem with X?” “No, I know your stupid FAQs wont help me, other problem”

    Support mail? No way.

    So I get to a very friendly bot, giving me stupid solutions

    Hey have you tried X?

    Not helping, I want to get a mail contact

    So would this help?

    It does not help me, I need to speak to a human.

    maybe this?

    fuck you

    Oh, I am sorry not being able to help, here is a list of options.

    That damn list suddenly had a support mail? Lol? These bots really react best if you plain up harass them. I reproduced this exact scenario twice.

    • CoopaLoopa@lemmy.dbzer0.com
      0·
      1 year ago

      For Lenovo, install Win10 from a USB, install Lenovo Vantage, hit update. For Dell, install Win10 from a USB, install Dell Command Update, hit update.

      Manuallyneeding to find and install drivers stopped being a thing after Win10 1709, which was 6 years ago at this point. Win10 will almost always get you fully updated drivers if you just keep hitting Windows Update on a fresh install.

          • tux7350@lemmy.world
            0·
            1 year ago

            I bet you it’s because of the intel RST settings in the UEFI. If RAID is turned on the RST driver is needed. Ive ran into this exact same issue, not being able to see my drives when installing windows. Swap over to AHCI and the windows installer should see the drives.

            Note that changing that setting can cause problems for existing OS installations. Make a backup and do your research before changing that.

  • linearchaos@lemmy.worldEnglish
    0·
    1 year ago

    Honestly it’s not that much worse than being forwarded off to India where someone’s getting paid $0.10 an hour to read off a flow chart to me. If your 24-hour service line doesn’t have an actual engineer available after the flow chart It’s not meaningfully different than the AI.

    • VaultBoyNewVegas@lemmy.world
      0·
      1 year ago

      Yep. I hate having to phone support lines to be told to run basic troubleshooting like turning something off and on again when that’s the first thing that I’ll try.

      • bleistift2@feddit.deEnglish
        0·
        1 year ago

        Keep in mind that the service lines also deal with customers who can’t distinguish a CPU from a modem from a monitor. Hence the basic troubleshooting in the beginning.

        • pete_the_cat@lemmy.worldEnglish
          0·
          1 year ago

          I always start off by telling them “I know what I’m talking about, I work in IT, let’s skip the basics, I’ve tried it all already.” but they sometimes still don’t listen.

          Years back, I bought an Asus workstation motherboard with IPMI, the stupid BMC would reliably crash every 12 hours rendering the IPMI absolutely useless since it would hang upon login. I emailed support and told them that the BMC sucked and asked if they had an internal build I could try… They directed me to the downloads page and told me to download the UEFI firmware 🤦‍♂️ It took about SIX back and forth emails over the course of a week or so to get them to understand that I was talking about the BMC and not motherboard itself. Their tier one and two support had ZERO clue what a BMC or IPMI was. After begging them to forward me to an engineer who actually knew what I was talking about, they agreed and that engineer sent me an updated build…which still crashes every 12 hours 🤦‍♂️. In the end my solution was to set a cron job (I run Linux) to execute every 11 hours that logged into the IPMI from the running OS and did a cold reset on the BMC. That worked like a charm as long as Linux was running.

          • pixelscript@lemmy.mlEnglish
            0·
            1 year ago

            I always start off by telling them “I know what I’m talking about, I work in IT, let’s skip the basics, I’ve tried it all already.” but they sometimes still don’t listen.

            They don’t listen because, unfortunately, for every one person telling the truth, there’s probably at least three people who don’t have an iota of a clue about their system but lie about it because they think claiming they’re an expert is a cheat code to getting better support. Ruins it for the rest of us.