Because they couldn’t. He bought the bag before they automatically tracked all purchasers with a unique ID on the bags they sell. The CEO of PD actively called the tip line.

  • teawrecks@sopuli.xyz
    link
    fedilink
    arrow-up
    10
    ·
    3 hours ago

    OP is misquoting and misinterpreting what was said here.

    We cannot associate a product serial number with a customer unless that customer has voluntarily registered their product on our site

    But they said that wouldn’t even apply if he had registered because his bag was a V1, and

    we did not implement unique serial numbers until V2