A Florida woman was charged after police said she threatened an insurance company with the phrase "delay, deny, depose."An arrest affidavit obtained by WFLA said the FBI contacted the Lakeland Police Department on Tuesday with information about an alleged threat.According to the affidavit, 42-year-o...
Regardless whether you support her general conduct, I think we can all rally around one tenet here:
Don’t harass a shitty company’s T1 support out of priciples against the company in general.They’re in no better position to effect change in the system than you are. They exist only to be slightly more competent phone robots, turning your whiney noise into itemized actions, and filter those actions down to a restricted subset of system commands the company permits them to do.
If anything, they’re on our level of the totem pole. Any outrage directed at them for actions of their broader company are a gross misdirection and wholly counterproductive.
I don’t know who this lady was speaking to on the phone. But if it was some minimum wage phone bank slave who is just the ablative frontline of the customer support hotline, I don’t support her threat in that context.
This is a dumb take. Their frontline workers should take the brunt of what the public feels. That is the point as you can’t get to anyone higher up. Maybe people won’t want to work there anymore and they will have to pay much higher wages to attract people.
Sounds like a win to me. Company goes under because no one wants to work for them knowing the public hates them or they will get paid enough they don’t care.
In your world we can’t show hate because someone isn’t paid enough and it isn’t their decision. It’s not their fault. But then you can’t access the person who is at fault so there is nothing you can do. This is fundamentally broken concept and is akin to resignation.
Charging at them directly where they want you to charge, their designated fall guys, sounds like a superbly inefficient strategy. You are pinching a huge amount of bystanders caught in the middle to for a proportionally negligible effect.
Yes, if someone who is desperately asking for a proverbial (maybe literal?) bullet in their head puts a hostage between you and them, can you still plow right through the hostage and get them that way? Exhaust everyone they can possibly field to eventually break through to them? Sure, in principle. That can balloon to an absurdly high casualty count, though. Is it really all worth it?
It’s a lot more efficient to, wherever possible, sidestep around the hostage, get behind them and strike directly at the problem. That’s exactly what Luigi Mangione did, and its effectiveness is exactly what’s being applauded.
If your rebuttal is that what Luigi did is far more of a risky path to take, you don’t wish to take a risk like that, and you’d rather faff about kicking low level grunts instead because that’s an easier, lower-consequence option for you that theoretically makes progress, okay, I guess. I personally think you’re just wasting your time and energy pissing off only the wrong people. Only big stunts are gonna move the needle, in my opinion.
Killing one CEO has changed nothing, so perhaps both strategies seem fruitless. Of course one involves taking someone’s life and the other just making a logical statement considering the circumstances.
I am intrigued by your big stunts although I am not sure murder is the best way to go about it.
Their frontline workers should take the brunt of what the public feels.
Yes. That is the job. But the fact that they already take the brunt doesn’t justify anyone screaming/abusing/threatening/ect the CSR.
Sounds like a win to me. Company goes under because no one wants to work for them knowing the public hates them or they will get paid enough they don’t care.
A win for whom? What exactly do you get out of it? Satisfaction? Is it just some kind of flaccid moral victory or something?
If this were actually the case, quite a lot of businesses would’ve gone under a long time ago. Most of them still pay shit wages.
In the meantime, real people are negatively affected by the assholery of customers every single day.
This is not a win for the workers. It’s hard enough being forced to spend most of your life working to make just enough money to scrape by, let alone being screamed at, insulted, condescended to, ect.
But then you can’t access the person who is at fault so there is nothing you can do.
except to berate the CSR, apparently. There’s definitely nooo way to voice one’s concerns while speaking like a respectful, emotionally competant human being.
Wait, what does flipping out on them accomplish again?
Good we agree it is their job. This was not really a threat and let’s be honest because of the power difference this lady is facing actual jail time whereas the worker faces nothing.
As I explained, it is a win if CSR don’t want to work for the company unless they are paid more. At this time in history there is a glut of jobs. No one is forcing these people to work for this shit company.
Making an obvious statement out of frustration is not berating. This lady did not even curse the CSR out. I mean you are really just siding with the corporation under the guise of protecting the CSR agent.
Having worked as a CSR for years I can definitely say this was no where near flipping out. Nice try though.
Regardless whether you support her general conduct, I think we can all rally around one tenet here:
Don’t harass a shitty company’s T1 support out of priciples against the company in general.They’re in no better position to effect change in the system than you are. They exist only to be slightly more competent phone robots, turning your whiney noise into itemized actions, and filter those actions down to a restricted subset of system commands the company permits them to do.
If anything, they’re on our level of the totem pole. Any outrage directed at them for actions of their broader company are a gross misdirection and wholly counterproductive.
I don’t know who this lady was speaking to on the phone. But if it was some minimum wage phone bank slave who is just the ablative frontline of the customer support hotline, I don’t support her threat in that context.
Maybe if her threat was directed towards the minimum wage worker, they’ll let her go then.
This is a dumb take. Their frontline workers should take the brunt of what the public feels. That is the point as you can’t get to anyone higher up. Maybe people won’t want to work there anymore and they will have to pay much higher wages to attract people.
Sounds like a win to me. Company goes under because no one wants to work for them knowing the public hates them or they will get paid enough they don’t care.
In your world we can’t show hate because someone isn’t paid enough and it isn’t their decision. It’s not their fault. But then you can’t access the person who is at fault so there is nothing you can do. This is fundamentally broken concept and is akin to resignation.
Charging at them directly where they want you to charge, their designated fall guys, sounds like a superbly inefficient strategy. You are pinching a huge amount of bystanders caught in the middle to for a proportionally negligible effect.
Yes, if someone who is desperately asking for a proverbial (maybe literal?) bullet in their head puts a hostage between you and them, can you still plow right through the hostage and get them that way? Exhaust everyone they can possibly field to eventually break through to them? Sure, in principle. That can balloon to an absurdly high casualty count, though. Is it really all worth it?
It’s a lot more efficient to, wherever possible, sidestep around the hostage, get behind them and strike directly at the problem. That’s exactly what Luigi Mangione did, and its effectiveness is exactly what’s being applauded.
If your rebuttal is that what Luigi did is far more of a risky path to take, you don’t wish to take a risk like that, and you’d rather faff about kicking low level grunts instead because that’s an easier, lower-consequence option for you that theoretically makes progress, okay, I guess. I personally think you’re just wasting your time and energy pissing off only the wrong people. Only big stunts are gonna move the needle, in my opinion.
Killing one CEO has changed nothing, so perhaps both strategies seem fruitless. Of course one involves taking someone’s life and the other just making a logical statement considering the circumstances.
I am intrigued by your big stunts although I am not sure murder is the best way to go about it.
Yes. That is the job. But the fact that they already take the brunt doesn’t justify anyone screaming/abusing/threatening/ect the CSR.
A win for whom? What exactly do you get out of it? Satisfaction? Is it just some kind of flaccid moral victory or something?
If this were actually the case, quite a lot of businesses would’ve gone under a long time ago. Most of them still pay shit wages.
In the meantime, real people are negatively affected by the assholery of customers every single day.
This is not a win for the workers. It’s hard enough being forced to spend most of your life working to make just enough money to scrape by, let alone being screamed at, insulted, condescended to, ect.
except to berate the CSR, apparently. There’s definitely nooo way to voice one’s concerns while speaking like a respectful, emotionally competant human being.
Wait, what does flipping out on them accomplish again?
Good we agree it is their job. This was not really a threat and let’s be honest because of the power difference this lady is facing actual jail time whereas the worker faces nothing.
As I explained, it is a win if CSR don’t want to work for the company unless they are paid more. At this time in history there is a glut of jobs. No one is forcing these people to work for this shit company.
Making an obvious statement out of frustration is not berating. This lady did not even curse the CSR out. I mean you are really just siding with the corporation under the guise of protecting the CSR agent.
Having worked as a CSR for years I can definitely say this was no where near flipping out. Nice try though.
Found a Karen on Lemmy wow
Hey guys, I found the bootlicker!
Inb4 nuremburg