I don’t think companies understand that the words “we will make a one time exception for you as a courtesy” is the magic incantation to ensure that customer never returns.

I got that from Staples last week because they did me a real solid by refunding my online order they cancelled instead of going to a store with ID and the invoice and original credit card. Who the fuck goes to a physical store to get a refund on an online order the company themselves cancelled?!