Basically for any machine with bitlocker on it we had to unlock the drive before getting the ability to load an external OS to go on to that drive and remove the problem file. The built in Windows was completely borked. For a home user that’s generally quick and easy to do, in any corporate environment it will take hours if not days to get that unlock code and meanwhile nothing can get done meaning business grinds to a halt and waits.
As for what happened in the first place, Crowdstrike updated a file for their nanny app which has kernel (lowest OS level) access so when their app choked on the bad update it crashed the kernel which meant Windows couldn’t even load much less run.
The two aren’t directly related but one made the other significantly harder to fix with any speed.
OK, I may have misread the intent. Sorry.
Basically for any machine with bitlocker on it we had to unlock the drive before getting the ability to load an external OS to go on to that drive and remove the problem file. The built in Windows was completely borked. For a home user that’s generally quick and easy to do, in any corporate environment it will take hours if not days to get that unlock code and meanwhile nothing can get done meaning business grinds to a halt and waits.
As for what happened in the first place, Crowdstrike updated a file for their nanny app which has kernel (lowest OS level) access so when their app choked on the bad update it crashed the kernel which meant Windows couldn’t even load much less run.
The two aren’t directly related but one made the other significantly harder to fix with any speed.