I’ve said it before on beehaw but I work pizza delivery. You’d think it would be an easy job, just drive around and drop off pizzas and enjoy music, but holy shit the amount of pure hatred I’ve gotten from customers over the dumbest little thing is just insane. I had a guy call me, a white-male, a racial slur because we have a $5 delivery fee. I’ve had people scream swears at me because I forgot their food, or call back demanding I get fired for it.
And then I went on reddit to vent about it on my company’s subreddit. I know reddit is normally pretty toxic but there’s really no “pizza delivery” analogue that I can find on beehaw or lemmy in general, and there’s just so much hate and vitriol on that subreddit that I can’t even bother opening it. Customers telling me that I should “find a new job” or “quit working entirely” because they can’t stop being mean about food. Not only is it just pizza, it’s fast food! My company is even globally known for giving people free refunds on a whim so I just don’t understand why they would hate me so much for venting about my job?? Do people not like being reminded that people like me go through so much shit on a day-to-day basis? It’s so fucking insane to me that it’s just a commonly accepted thing to be told to “get over it” after being called a slur for something that’s not even my problem. 99% of the time when an order is fucked up it’s not even my fault? I just delivery them!
I really want to understand why people are SO rude about pizza delivery but I Just can’t! I’ve never in my life even considered cussing out a food service worker but these people are just doing it like its their job!
For anybody that says it, I’d have quit by now if I wasn’t making so much money. You try making $16/hr + upwards of $100 in tips a day (yay US tipping culture). I’ve got so much money now I don’t really have a whole lot to do with it, compared to my last jobs at least.
(I also desperately want to scream back at these people so much but I know I can’t do that. I know my manager’s got my back but if I do it in the store I’ll most likely be fired.)
So that is why pizza delivery people are always so submissive when they fucked something up. We’re always like ‘no biggie’ and they look like I just took a huge weight off their shoulders. Sorry you have to endure this. Humans are awful.
So much of the time, people will just make up complaints to try and get free food, so you have to be constantly on guard for manipulative assholes. Getting a customer who treats you like a person even after you actually made a mistake is a total relief.
Nice. Will continue doing that then :)
I’ve only had a little bit of retail experience from my teenage days and even with that this just brings back such flash backs. People getting mad at a kid just because the store didn’t have the DVD they wanted or because they’ve been asked to park up at the drive through and wait 5 min for their food.
Personally I think any business owner, especially a home delivery service like pizza, should be firm and quickly blacklist customers who act like this. Delivery drivers put themselves at risk, they are lone workers going to random people’s home. It should be treated seriously.
World would be a lot better if people who treat service workers poorly quickly found that they could no longer get service at all.
World would be a lot better if people who treat service workers poorly quickly found that they could no longer get service at all.
True. They should get a notice that they have been blacklisted for x amount of days which should be like 14 for the first time, then 30, 90, 365, 1500… and that for every service where they treat people poorly.
At some point they couldn’t even get gas at a gas station.
