23andMe just sent out an email trying to trick customers into accepting a TOS change that will prevent you from suing them after they literally lost your genome ro thieves.
Do what it says in the email and email arbitrationoptout@23andme.com that you do not agree with the new terms of service and opt out of arbitration.
If you have an account with them, do this right now.
Here’s an email template for what to write: https://www.patreon.com/posts/94164861
How is this a trick?
It is a legit question. Usually you don’t have to pro-actively inform anyone that you disagree with anything, TOS included. That’s just what companies want you to believe since it benefits them greatly.
No idea though how things in the U.S. are handled and if there are differences in certain states. It would surprise me though if that was actually an enforcable legal principle.