Framework is a great company, but I’m a bit torn on Fairphone. Not sure if I like where their company is going.

EDIT: Because some people asked for clarification about Fairphone, here are my (very subjective) thoughts:

I think the idea behind Fairphone is great, and I think more phone manufacturers should take a few hints about repairability and sustainability from them.

That said, their software is just okay, missing a lot of QoL features that are found with other manufacturers. Also, I’ve seen reports of pretty gnarly bugs after OS updates, but I can’t verify those personally.

Their customer service sucks, according to a lot of people. And as someone with experience in both industries (mostly customer support) I can tell you that those things usually speak for a lackluster management.

Also, small nitpick: I really wish they’d kept a headphone jack on their newest phone.

So yeah, as I said, mostly very subjective. But hey, no one said that liking or not liking something can only be for objective reasons.