At Zulip, we believe that your chat history should be a valuable knowledge repository.
omg, no. Chat apps as information repositories, really?
Look, I dislike Slack as much as the next guy, but I can’t really fault them here. If you’re looking through freaking chat history to find valuable information, you screwed up. And since people tend to misspell things, use shorthand and whatnot, you’re most likely than not, going to have a bad time searching for that Important Thing ™. Trust me, it’s painful to do.
Use forums, use ticketing systems, heck, use emails! All of these are better at archiving information and making it browsable. More than chat apps, at any rate. Just… use chat apps for, you know, chatting.
Chat apps as information repositories, really? […] use emails
How are emails better than chats in that regard?
Because emails can be threaded? So it can be used as some kind of ticketing system. Newcomers can easily catch up too.
Zulip has threading, which you can even rename after you already set a topic. I don’t know an email client where you can easily rename mail threads.
If you imagine a ticketing system based on mail conversations, it’s not far from Zulip. You should try it.
Zulip has threading, which you can even rename after you already set a topic. I don’t know an email client where you can easily rename mail threads.
Not only can you edit the topic of your own messages, but (if the right organization setting is enabled) you can actually change the topic of other people’s messages which is really awesome for moving offtopic digressions out of a conversation. all of the messages remain visible in their original temporal order in the full stream view, but when you “narrow” to a specific topic the offtopic messages disappear.
Yeah, that’s vastly superior to everything I’ve seen with emails. I wish mails worked like Zulip.
Good. I hope Zulip, Mattermost and Matrix benefit from this as they’re FOSS and therefore better for society.
